↩ A Fair Review for Eligible Returns
Havenoryer™ wants customers to receive the product that was presented and described on the relevant product page.
Return requests are reviewed individually according to the item’s condition and the reason for the request.
Customers should inspect delivered products before using, altering, cleaning, or disposing of the packaging.
Pizhou Hanxi Advertising & Media Co., Ltd. operates Havenoryer™ and administers return requests under the conditions stated below.
✦ Return Eligibility
A return may be eligible when:
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The wrong product was delivered
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The item arrived with confirmed damage
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A required component is missing
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The unused item is returned in its original condition
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The request is submitted within 30 calendar days of confirmed delivery
Returned products should include their original packaging, accessories, inserts, and labels where supplied.
✦ Items That May Not Qualify
A return may be declined when:
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The item shows signs of use or modification
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Damage resulted from improper handling
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Original components are missing
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The item was returned without prior authorization
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The request concerns minor decorative variation disclosed on the product page
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A personalized or specially prepared item is not defective or incorrect
✦ Damaged or Incorrect Items
Customers should provide clear photographs of the product, parcel, label, and packaging. Do not discard the item until the review is complete.
Depending on the verified circumstances, Havenoryer™ may offer an appropriate replacement, store resolution, or return arrangement.
✦ Return Shipping
Return instructions must be obtained before sending an item. Products sent to an unapproved location may not be identifiable or accepted.
Customers are responsible for packing authorized returns securely and retaining the return receipt or tracking record until the case is completed.