RETURN & REFUND POLICY
We want customers to have a clear process when requesting a return or refund.
RETURN PERIOD
Eligible products may be returned within 30 days from the date the order is delivered.
To request a return, contact:
service@havenoryer.com
RETURN ELIGIBILITY
Unless otherwise required by applicable law, returned products should generally:
Be returned within the applicable 30-day return period
Be unused or in substantially the same condition in which they were received
Include original packaging and accessories where applicable
Include proof of purchase or the relevant order information
Certain products may not be eligible for return where permitted by law, including personalized goods, products damaged through misuse, or items that cannot reasonably be resold for hygiene or safety reasons.
RETURN AUTHORIZATION
Please contact us before sending a product back.
Our customer service team will review the request and provide return instructions where the return is approved.
Products returned without authorization may be delayed or may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that appears damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please include:
Order number
Description of the issue
Clear photographs or video of the product
Photographs of the packaging where relevant
We will review the information and provide an appropriate solution based on the circumstances.
REFUNDS
After an approved return is received and inspected, we will notify you regarding the refund status.
If approved, the refund will be issued to the original payment method.
After Havenoryer issues the refund, the bank, card issuer, or payment provider may require additional business days to post the funds to your account.
SHIPPING FEES
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
Return shipping costs may be the customer's responsibility unless the item was incorrect, defective, damaged upon arrival, or otherwise covered by applicable consumer protection requirements.
ORDER CANCELLATION
If you wish to cancel an order, contact us immediately.
We will attempt to cancel orders that have not entered fulfillment or shipping.
Once processing or shipment has begun, cancellation cannot be guaranteed.
REFUND TO ORIGINAL PAYMENT METHOD
For fraud prevention and accounting purposes, refunds are normally returned to the payment method originally used for the purchase.
CONSUMER RIGHTS
Nothing in this policy is intended to limit statutory rights that cannot legally be excluded or restricted.
CONTACT
Email: service@havenoryer.com
Telephone: +86 18320358432