TERMS OF PURCHASE
These Terms of Purchase apply to purchases made through havenoryer.com.
SELLER
Products purchased through Havenoryer are sold by:
Shenzhen Yanshang Health Management Consulting Co., Ltd.
ORDER PLACEMENT
Before submitting an order, customers should review:
Selected product
Quantity
Variant or specification
Price
Shipping address
Contact information
Payment details
Customers are responsible for providing accurate information.
ORDER CONFIRMATION
After an order is submitted, an order confirmation may be provided electronically.
An automated confirmation does not necessarily mean that the order has been finally accepted or dispatched.
PAYMENT
Orders must be paid using an available payment method offered at checkout.
Payment authorization may be subject to verification by the payment provider.
PRICES
Prices are displayed on the website in the applicable storefront currency.
Where required, shipping charges, taxes, or other applicable amounts may be calculated or displayed during checkout.
PRODUCT AVAILABILITY
All orders are subject to product availability.
If a product becomes unavailable after an order is placed, we may contact the customer regarding an alternative, delay, partial fulfillment, or refund.
ORDER PROCESSING
Orders are generally processed within 1–3 business days.
Processing periods may be longer during weekends, holidays, large promotional events, or periods of unusually high demand.
SHIPPING
After dispatch, estimated delivery generally takes approximately 7–15 business days.
These delivery times are estimates and may be affected by logistics providers, customs, weather, destination, public holidays, and other factors outside our reasonable control.
TRACKING
Tracking information may take approximately 24–48 hours after dispatch to begin displaying carrier updates.
ORDER CHANGES
Customers should contact service@havenoryer.com immediately if an order needs to be changed.
Changes cannot be guaranteed after processing or fulfillment has started.
CANCELLATION
Orders may only be cancelled when cancellation remains operationally possible.
Once an order has entered processing or has been shipped, we may be unable to cancel it.
RETURNS
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.
REFUNDS
Approved refunds will normally be returned to the original payment method.
Financial institutions and payment providers may require additional business days to post a processed refund.
DAMAGED OR INCORRECT PRODUCTS
Customers should contact us promptly if a product arrives damaged, defective, or materially different from the ordered item.
Supporting photographs or videos may be requested to assess the issue.
CUSTOMER RESPONSIBILITIES
Customers should read product descriptions carefully and verify dimensions, materials, colors, compatibility, and other relevant characteristics before purchasing.
LEGAL RIGHTS
These Terms of Purchase do not remove any mandatory consumer rights available under applicable law.
CONTACT
Havenoryer
Shenzhen Yanshang Health Management Consulting Co., Ltd.
Email: service@havenoryer.com
Telephone: +86 18320358432
Customer Service Hours: 8:00 AM–10:00 PM